Commercial guarantee

A commercial guarantee lasting one year from the day after the last day of the legal guarantee to guarantee the conformity of a good or appliance in addition to the guarantee of conformity under Articles L. 217-4 et seq. of the Consumer Code is offered.

The purpose of this commercial warranty is to guarantee the reimbursement, replacement or repair of the purchased good or device. This commercial warranty must be activated within a maximum of 3 months following the purchase of the product (invoice date as proof), on the manufacturer's website. After this period, the subscription to this commercial guarantee will not be possible anymore.

The seller undertakes to carry out the interventions necessary for the proper functioning of the appliance which are not covered by the legal guarantee.

The commercial guarantee is distinct from the legal guarantee of conformity and the legal guarantee of hidden defects.

The buyer may invoke the commercial guarantee or one of the two legal guarantees, as he chooses.

The warranty shall apply as soon as a defect appears during the warranty period and the buyer does not have to prove that the defect already existed and was not apparent at the time of delivery.

The seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-15 to L. 217-17 of the Consumer Code and that relating to defects in the thing sold, under the conditions set out in articles 1641 to 1648 and 2232 of the Civil Code.

"The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery.

He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.

"The property is in conformity with the contract:

1º Whether it is fit for the purpose usually expected of similar goods and, if so :

- if it corresponds to the description given by the seller and has the qualities presented to the buyer in the form of a sample or model;

- it has the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, in particular in advertising or on labelling;

2º Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter.

"The action resulting from the lack of conformity is prescribed by two years from the date of delivery of the goods. (C. cons., art. L. 217-12)

"Where the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilisation of at least seven days shall be added to the duration of the guarantee that remained to run.

This period shall run from the date of the buyer's request for action or from the time the goods in question are made available for repair, if this is after the request for action.

"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would have given only a lower price for it, if he had known about them.

"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

The services offered are limited.

Our appliances are intended to operate continuously in a normal domestic environment. If an appliance is used as intended and fails within the warranty period, we are responsible for repairing or replacing it.

However, in certain circumstances, the warranty does not cover the repair or replacement of a device. These circumstances are clearly indicated:

Normal wear and tear, including parts that may wear out over time (fuse, belt, brush, batteries, filters, etc.)Accidental damageDamage resulting from use not in accordance with the nameplate.Damage caused by failure to follow the unit's maintenance recommendations.Removal of blockages. If your unit is blocked, please refer to the user manual for details on how to unblock it. If in doubt, you can call the service department free of charge at 01.43.89.25.79.Damage caused by external sources such as transportation, weather, power failure or power surges.Failures caused by:Negligent use, misuse, mishandling or careless use of the appliance;Use of the vacuum cleaner not in accordance with the user's manual;Use of an appliance for purposes other than normal domestic purposes in the country where it was purchased.Use of parts not assembled or installed in accordance with instructions.Use of parts and accessories that are not genuine Components.Faulty installation or assembly.Repairs or alterations made by parties other than the seller.

The commercial guarantee is payable by the seller throughout the national territory.