Privacy Policy


Within the framework of the use of the services accessible on its website, its mobile website and its mobile applications, E-ZICOM, as controller, is likely to collect and process personal data concerning you. Personal data means any information relating to an identified or identifiable natural person; an identifiable person is a person who can be identified, directly or indirectly, notably by reference to an identification number or to one or more specific elements of his physical, physiological, mental, economic, cultural or social identity. E-ZICOM is committed to the respect of the privacy rules of its prospects and visitors of its website, its mobile website and its mobile applications. All processing of personal data implemented in the framework of the accessible services respects the local regulations applicable to the protection of personal data and in particular the provisions of the amended law " informatique et libertés " of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or " RGPD ". E-ZICOM is responsible for the processing of your personal data. In order to ensure the correct application of these rules, E-ZICOM has appointed a data protection officer who is the privileged relay of the Commission Nationale de l'Informatique et des Libertés (CNIL). E-ZICOM also implements the appropriate internal procedures in order to raise the awareness of its employees and to ensure the respect of these rules within the company. 


E-ZICOM commits itself to guarantee a high level of protection of the personal data of its clients, prospects, users of its website, mobile website and mobile applications and of any other person whose personal data it processes. E-ZICOM commits itself to respect the regulations applicable to all processing of personal data that it implements.

More specifically, E-ZICOM commits itself to respect the following principles:

- Your personal data is processed lawfully, fairly and transparently (lawfulness, fairness, transparency).

- Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a way that is incompatible with those purposes (purpose limitation).

- Your personal data is kept adequate, relevant and limited to what is necessary for the purposes for which it is processed (data minimisation).

- Your personal data shall be accurate, kept up to date and all reasonable measures shall be taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay (accuracy). E-ZICOM implements the appropriate technical and organisational measures in order to guarantee a level of security adapted to the risk inherent to its processing operations, to comply with the regulatory requirements and to protect the rights and data of the data subjects as from the conception of the processing operations. Furthermore, E-ZICOM contractually imposes the same level of personal data protection to its subcontractors (service providers, suppliers, etc.). Finally, E-ZICOM commits itself to respect all other principles that are required by the applicable regulations regarding the protection of personal data, and more specifically regarding the rights of the persons concerned, the duration of the storage of the personal data and the obligations regarding the transfer of personal data across borders. 


1. Means of collection of your data In the framework of our relationship, you are likely to communicate your personal data to us by different means and in particular on our website, our mobile application, when you browse our website, when you make a purchase, when you fill in the various collection forms, when you subscribe to an e-newsletter, when you create an account, when you apply for a job, when you post comments on our social network pages, when you establish any contact with E-ZICOM or when you transmit us your personal data in any other way 

2. Purposes of processing and legal bases Your data is mainly used for purchasing purposes, after-sales service, processing your requests and/or complaints, but also to ensure the safety and security of flights and to combat fraud.

In addition to cases where your consent has been obtained (in particular to send you personalised offers), the processing of your data for the various purposes mentioned above is necessary:

- to ensure the execution of the sales contract,

- for the purposes of the legitimate interests pursued by E-ZICOM (in particular to develop new services and offers, to improve the customer service...).

In particular, your data is used:

- to allow you to benefit from all the services available on the website of E-ZICOM, its mobile site and its mobile applications, - to allow you to navigate on our website,

- to best match our information, notices, offers and other services to your interests,

- to be enriched by sharing certain information with privileged commercial partners in order to improve our knowledge of your interests and to enable us to send you offers and other forms of personalised services (subject to your prior agreement when required and to respect for your right to object, in accordance with the rules applicable to commercial prospecting), 


E-ZICOM undertakes to keep your personal data for a period not exceeding the period necessary for the purposes for which they are processed. Furthermore, E-ZICOM shall keep your personal data in accordance with the retention periods imposed by the applicable laws. These retention periods are defined in function of the purposes of the processing carried out by E-ZICOM and take into account the applicable legal provisions imposing a precise retention period for certain categories of data, the possible applicable prescription periods as well as the recommendations of the CNIL concerning certain categories of data processing. 


 1. Recipients of your data The data collected on the website of E-ZICOM, its mobile website and its mobile applications may be communicated to third parties (transport companies for instance).

2. Data transfers outside the European Union Some of the above mentioned recipients are likely to be established outside the European Union and to have access to all or part of the personal data collected by E-ZICOM, In this context, E-ZICOM commits itself to guarantee the protection of your data in accordance with the strictest rules, in particular through the signature on a case by case basis, contractual clauses based on the model of the European Commission, or any other mechanism in conformity with the RGPD, as soon as your personal data is processed by a service provider outside the European Economic Area and whose country is not considered by the European Commission as providing an adequate level of protection.  


In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights to limit and oppose the processing and portability of your personal data. In addition, you have the legal right to define directives relating to the fate of your personal data post mortem. Furthermore, any person who was a minor at the time of the collection of his or her personal data may obtain its deletion as soon as possible. These rights can be exercised by mail to the following address E-ZICOM Délégué à la Protection des Données / Data Protection Officer 46-48 RUE GAY LUSSAC, 94430 CHENNEVIERES SUR MARNE In this context, we kindly ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary to confirm your identity. For certain specific services, these rights may be exercised directly online (managing your user account, managing your purchases). You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés (French Data Protection Authority) in the event of a breach of the applicable regulations on the protection of Personal Data and in particular the RGPD. When you are in contact with our customer service, your call may be recorded for the purpose of improving the quality of service, preventing disputes and malicious calls. If you do not wish to be recorded, please inform the advisor directly. You also have the right to object to the processing of your personal data for commercial prospecting purposes. Where required by law, your data will only be used for electronic canvassing purposes after having obtained your explicit consent. Furthermore, if you no longer wish to receive the electronic newsletter of E-ZICOM by e-mail, you can click on the unsubscribe link at the bottom of each communication. If you do not wish to receive offers from E-ZICOM and our partners, you can update your communication preferences in your profile by logging into your E-ZICOM account. 


In order to constantly improve the quality of the services offered on the website and their adequacy with your expectations, E-ZICOM is likely to use "cookies", text files that serve to identify your terminal when you connect to one of our services. The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) allows E-ZICOM to collect personal information and data.

Depending on your choice of settings on your terminal, cookies allow you to

- to use the main functionalities of the E-ZICOM website,

- to optimise our website and to detect any technical problems,

- remember your choices and preferences and customise your user interface,

- to establish statistics for the purpose of traffic management and the use of the various elements composing the E-ZICOM website (visited sections, route taken by the internet user) in order to improve the ergonomics of the website and the interest of the services offered,

- evaluate the effectiveness of our advertising campaigns by counting and evaluating the number of sales and clicks based on our advertising investments,

- to know the content of the pages you visit, the searches you perform, the information you chose to share when you registered on other sites, the pages and websites you may have visited,

- to share information with other websites in order to provide you with relevant advertisements and announcements,

- to share information on social networks. Depending on the choice of the settings concerning the use of cookies, some tracers can be emitted or read by third parties (advertising providers, communication agencies, etc.) during your navigation on the E-ZICOM website. 


Ensuring the security and confidentiality of the personal data you entrust to us is a priority for E-ZICOM. We therefore implement all technical and organisational measures that are useful, taking into account the nature, the scope and the context of the personal data that you communicate to us and the risks presented by the processing thereof, in order to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorised access to these data. We offer you a secure online payment system thanks to the latest technologies in force. E-ZICOM strives to fight against identity theft on the internet. This is the reason why we use for example a device to detect fraudulent payments made by credit card. This device is designed to protect you in the event of loss or theft of your bank card. The security and confidentiality of personal data depends on the good practices of each individual. This is why we invite you not to communicate your passwords to third parties, to systematically disconnect from your profile and your social account (particularly in the case of linked accounts) and to close your browser window at the end of your work session, particularly if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information. 


E-ZICOM shall not collect or process personal data of children under 16 years of age without prior consent of the parents or holders of parental responsibility for the child. If personal data of children are collected via the website, the applications or the mobile sites, the parents or holders of parental authority have the possibility to object to this by contacting us at the following address: Furthermore, as stated above, a child who is a minor at the time of the collection of his or her personal data may obtain its deletion as soon as possible. 


On several pages of the E-ZICOM website you are offered the possibility to click through to other websites of other companies. We advise you to read the policy of these websites regarding the processing and protection of personal data, as the conditions on these websites may differ from the conditions of E-ZICOM. E-ZICOM shall in no case be liable for the processing of personal data by these other websites.


If you have any further questions regarding this policy or the way E-ZICOM handles your personal data, please contact our data protection officer at the following address:


E-ZICOM reserves the right to adapt the personal data protection policy and commits itself to inform you on its website about changes or additions. This version has been elaborated on September 03, 2019.